Privacy Policy

Last updated: 02/01/2025

1. Introduction

At RealTEK Automation LLC (DBA InnoStak), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services, including InnoSuite, InnoBots, and Stak Support.

By using our services, you consent to the collection and use of your data in accordance with this policy.

2. Information We Collect

We may collect the following personal data:

- Personal Information: Name, email, phone number, company details.

- Technical Data: IP address, browser type, device information, and cookies.

- Usage Data: Website interactions, feature usage, and service engagement.

- Payment Information: Billing details for subscriptions and service purchases.

- Communication & Call Data:

- Recorded calls, AI chatbot interactions, and automated communications (subject to one-to-one consent laws).

- Call and message logs, including timestamps and engagement data.

Since InnoSuite is a whitelabel of GoHighLevel and InnoBots is a whitelabel of Closebot, users of these platforms are also subject to GoHighLevel’s and Closebot’s privacy policies regarding data collection.

3. One-to-One Consent & Call Recording Policy

Call Recording & AI Communication:

- Some services may include call recordings, AI chatbots, and automated messages for quality, training, or compliance.

- By using our services, you consent to such recordings and AI-driven interactions.

- In areas requiring one- or two-party consent (e.g., California, GDPR regions), users must get consent before recording customer calls.

How Consent is Obtained:

- Verbal or Written Agreement (e.g., user acknowledgment via email, contract, or CRM settings).

- Implied Consent (e.g., continuing to use the platform after notification).

- Opt-In Forms or Pop-ups (for chatbot or call recording disclosures).

Revoking Consent:

- Users can revoke consent for call recordings or AI interactions by emailing [email protected] (some data may need to be retained).

4. How We Use Your Information

We use your personal data to:

- Deliver services: Provide CRM automation, AI chatbots, and tech support.

- Communicate: Respond to inquiries, send updates, and marketing materials (with consent).

- Ensure compliance: Detect fraud, comply with legal obligations (e.g., TCPA, GDPR), and enforce agreements.

- Improve AI & automation features: Analyze chatbot interactions and CRM data for enhancements.

5. Data Security & Retention

We implement industry-standard security measures, including encryption, firewalls, and access controls to protect your data.

to protect your data.

Retention Period:

- Call recordings, AI interactions, and logs are retained only as long as necessary for compliance, service quality, and dispute resolution.

- Users may request deletion of specific data unless legal obligations require retention.

6. Sharing Your Information

We do not sell or rent your personal data. However, we may share your data with:

- Trusted service providers (e.g., payment processors, CRM platforms, AI tools)

- Legal authorities when required to comply with laws.

- Third-party integrations (e.g., GoHighLevel, Closebot) if you use those services.

7. Your Data Rights

Depending on your jurisdiction (GDPR, CCPA, TCPA compliance), you may have rights to:

- Access & Correction: Request a copy or update your personal data.

- Opt-Out: Unsubscribe from marketing emails or automated messages.

- Revoke Call Recording Consent: Stop recordings, subject to legal compliance.

- Request Deletion: Ask for data removal (where legally permitted).

To exercise these rights, contact [email protected].

8. Cookies & Tracking

We use cookies and tracking technologies for analytics and service improvements. Users can modify browser settings to disable cookies, but this may affect functionality.

9. Third-Party Links

Our website may contain links to third-party sites. We do not control their privacy policies and encourage you to review their terms before sharing information.

10. Children's Privacy

Our services are not intended for users under 18. If we discover such data, we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

12. Contact Us

For any privacy-related inquiries:

📧 Email: [email protected]

📞 Phone: 346-480-7666

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