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Pro
6 lessons
Proadvanced about 105 minYour guide: DESK

AI Customer Support Agent

Build a support agent that answers from your own knowledge base, sorts tickets by urgency, drafts replies in your tone and hands tough cases to a person.

You'll finish with

You will have an FAQ knowledge base, tone rules, a triage system, a reply drafting agent, a clear hand-off process and a simple weekly quality check.

Works with

Any AI assistant

Cost

Included in InnoStak Pro (first lesson free)

Try the free first lesson

Stage 1: Build the foundation

  1. 1Build Your FAQ Knowledge BaseGather your real answers into one clean knowledge base so your agent replies from facts, not guesses.
  2. 2Write Your Support Tone RulesCreate short tone rules so every AI draft sounds calm, kind and like your business.

Stage 2: Draft and route

  1. 3Triage Tickets by UrgencyTeach an agent to sort incoming messages by topic and urgency so the right ones get handled first.
  2. 4Draft Replies From Your Knowledge BaseBuild a reply agent that drafts answers using only your knowledge base and tone rules, ready for a person to send.

Stage 3: Hand off and measure

  1. 5Hand Off to Humans CleanlyDesign a hand-off so tough cases reach the right person with full context and the customer never has to repeat themselves.
  2. 6Measure Support Quality Every WeekRun a short weekly review that checks accuracy, tone and speed so your support agent keeps getting better.