Cancellation & Refund Policy

All sales, subscriptions, and service agreements with InnoStak, including InnoSuite, InnoBots, and Stak Support, are final and non-refundable. By purchasing any of our services, you acknowledge and agree to this policy.

Subscriptions for InnoSuite and InnoBots are billed on a monthly or annual basis and automatically renew unless canceled in accordance with this policy.

Cancellation Notice

Clients must submit a written cancellation request at least 30 days before the next billing cycle to avoid being charged for the next period.

No Refunds

Payments for subscription services are non-refundable, including prepaid amounts, partial months of service, and unused portions of a subscription.

Failed Payments

If a payment fails and is not resolved within five (5) days, the account may be suspended or terminated.

Stak Support services operate under a separate service agreement.

Contract Term

Stak Support agreements have an initial term of one (1) year, after which they renew on a month-to-month basis unless canceled with 30 days' written notice.

Early Termination

If a client terminates a Stak Support agreement before completing the one-year term, an early termination fee equal to three (3) months of service will apply.

No Refunds

Payments made for Stak Support services are non-refundable.

Payments for custom development, workflow automation, AI integrations, or any one-time service are final and non-refundable. Once a project has started, no refunds will be issued. If a client cancels before work begins, a cancellation fee of 25% of the total project cost may apply.

• Clients agree not to initiate chargebacks or payment disputes with their bank or payment provider.
• If a chargeback is initiated, InnoStak reserves the right to suspend all services immediately and may pursue legal action or collections.
• Any fees incurred due to a chargeback or dispute will be the responsibility of the client.

Refunds may be issued only under exceptional circumstances, at InnoStak's sole discretion (e.g. duplicate payment, billing error). To request a refund under these circumstances, contact us within seven (7) days of the charge.

InnoStak reserves the right to update or modify this Cancellation & Refund Policy at any time. Any changes will be posted on our website.

For any questions regarding this policy, please contact us using the details below.