Privacy Policy

At RealTEK Automation LLC (DBA InnoStak), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services, including InnoSuite, InnoBots, and Stak Support.

By using our services, you consent to the collection and use of your data in accordance with this policy.

We may collect the following personal data:

Personal Information

• Name, email, phone number, company details.

Technical Data

• IP address, browser type, device information, and cookies.

Usage Data

• Website interactions, feature usage, and service engagement.

Payment Information

• Billing details for subscriptions and service purchases.

Communication & Call Data

• Recorded calls, AI chatbot interactions, and automated communications (subject to one-to-one consent laws).
• Call and message logs, including timestamps and engagement data.

Since InnoSuite is a whitelabel of GoHighLevel and InnoBots is a whitelabel of Closebot, users of these platforms are also subject to GoHighLevel's and Closebot's privacy policies regarding data collection.

Call Recording & AI Communication

• Some services may include call recordings, AI chatbots, and automated messages for quality, training, or compliance.
• By using our services, you consent to such recordings and AI-driven interactions.
• In areas requiring one- or two-party consent (e.g., California, GDPR regions), users must get consent before recording customer calls.

How Consent is Obtained

• Verbal or Written Agreement (e.g., user acknowledgment via email, contract, or CRM settings).
• Implied Consent (e.g., continuing to use the platform after notification).
• Opt-In Forms or Pop-ups (for chatbot or call recording disclosures).

Revoking Consent

Users can revoke consent for call recordings or AI interactions by emailing support (some data may need to be retained).

We use your personal data to:

• Deliver services: Provide CRM automation, AI chatbots, and tech support.
• Communicate: Respond to inquiries, send updates, and marketing materials (with consent).
• Ensure compliance: Detect fraud, comply with legal obligations (e.g., TCPA, GDPR), and enforce agreements.
• Improve AI & automation features: Analyze chatbot interactions and CRM data for enhancements.

We implement industry-standard security measures, including encryption, firewalls, and access controls to protect your data.

Retention Period

• Call recordings, AI interactions, and logs are retained only as long as necessary for compliance, service quality, and dispute resolution.
• Users may request deletion of specific data unless legal obligations require retention.

We do not sell or rent your personal data. We may share your data with trusted service providers, legal authorities when required, and third-party integrations (e.g., GoHighLevel, Closebot) if you use those services.

Depending on your jurisdiction, you have rights regarding your personal data. To exercise any of these rights, contact us. We will respond within 30 days.

We process your personal data under consent, contract, legal obligation, and legitimate interest as applicable.

We use cookies and similar technologies for analytics, marketing, and service improvements. Non-essential cookies are only placed after you give explicit consent via our cookie banner. You can manage preferences using the "Cookie Settings" link in our footer or our Cookie Policy.

Your data may be transferred to and processed in countries outside your country of residence. Where we transfer data outside the EEA/UK, we ensure appropriate safeguards are in place.

Our website may contain links to third-party sites. We do not control their privacy policies.

Our services are not intended for users under 18. If we discover such data, we will delete it promptly.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

For any questions regarding this policy, please contact us using the details below.